Consulting Case Study

PureSkin: Cutting Owner Workload by 50% While Boosting Hourly Revenue to $843

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40 HRS

Time Reclaimed
(Owners saved 40 hrs/week)

$843

Hourly Revenue
(Up from $624.99)

+$218

Hourly Lift
(Added value per hour open)

About the Client

PureSkin is a successful practice led by two dedicated owners who are also the primary providers. Even with a strong baseline of $140,000 in monthly revenue, the business was heavily dependent on the owners’ physical presence. They approached Diamond Accelerator to solve the “owner trap” and optimize their operations for scale.

The Challenge

The “80-Hour” Grind: The owners were bearing the brunt of revenue generation, working up to 80 hours a week, which was unsustainable.
Operational Chaos: The clinic lacked consistent policies and procedures, leading to team inefficiencies and a disorganized patient experience.
Untapped Potential: Despite high revenue, the clinic was suffering from underutilization (41%) and missed opportunities to maximize every open hour

💡Solutions Implemented by Diamond Accelerator💡

We executed an “Efficiency & Systems” transformation:

Defined the Patient Journey

Instituted clear policies for consultations, check-ins, and follow-ups, ensuring a consistent “PureSkin Experience” that didn’t rely on the owners’ memory.

Team Empowerment

Conducted deep training on consultations and scripting, creating clear pathways for staff to convert clients without owner intervention.

Strategic Marketing

Built an annual marketing plan and social media SOPs to drive engagement and fill the utilization gaps.

Retail & Sales Integration

Diversified revenue by expanding retail offerings and training the team on a comprehensive service approach (Aesthetics + Wellness + Retail).

💎The Results💎

We achieved growth across every single revenue category:

Reclaimed Time (The Big Win)

The owners successfully reduced their working hours from 80 per week to 40, instantly improving their quality of life while maintaining business growth.

Higher Value Per Hour

By optimizing operations, the clinic increased its revenue per hour from $624.99 to $843.27 (a gain of over $200/hour).

Operational Excellence

The implementation of consistent policies created the “PureSkin Experience,” enhancing client satisfaction and aligning the team under a unified standard.

Team Confidence

Staff competence skyrocketed through structured training, reducing the need for the owners to micromanage every interaction.

Key Takeaways

Efficiency Reclaims Time: Implementing structured policies and AI tools allowed the owner to step back from day-to-day management, creating bandwidth for growth.
Strategic Hiring Boosts Revenue: Onboarding a high-performing esthetician dramatically increased revenue while alleviating the owner’s workload.
Product Knowledge Drives Retail Success: Training staff to confidently recommend products resulted in a significant retail revenue increase.
Upselling Enhances Profitability: Add-on pricing and product pairing strategies boosted revenue per hour and improved the client experience.
Increased Utilization Sparks Growth: Rising demand has positioned Vita Aesthetics to expand with new hires, ensuring continued scalability.

Ready to Double Your Free Time & Increase Your Revenue?

PureSkin proved you don’t have to choose. By optimizing their systems, they gained 40 hours of freedom per week while driving hourly revenue up to $843. Let’s design the roadmap to your ideal work-life balance.