Consulting Case Study

Live Vibrant: Surging to $121,000 Monthly Revenue with 34.5% Growth in Under 30 Days

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$121,000

New Monthly Revenue
(Record High)

34.5%

Revenue Growth
(From $90k Baseline)

$31,000

Monthly Increase
(Added in just one month)

< 30 DAYS

Time to Win
(Rapid ROI)

About the Client

Live Vibrant is a thriving aesthetics practice with a loyal patient base and comprehensive service offerings. Despite their strong reputation and quality treatments, the practice recognized that operational inefficiencies were preventing them from reaching their full revenue potential. With a committed team and vision for growth, they partnered with Diamond Accelerator to transform their internal systems and unlock the revenue already within their reach.

The Challenge

Lack of Internal Systems – Inefficient processes for scheduling, patient follow up, and team communication
created operational bottlenecks.
Inadequate Patient Preparation – Staff was not conducting any patient preparation prior to their appointment
resulting in missed upsell opportunities.
Undefined Service Pathways – The absence of clear service pathways made it difficult for staff to guide patients
toward appropriate pre/post treatments, limiting overall conversions and revenue.

💡Solutions Implemented by Diamond Accelerator💡

Internal SOPs

Implemented Standard Operating Procedures (SOPs) for scheduling, check-ins, follow-ups, and internal communication.

Preparation Protocol

Designed an SOP for staff to review patient purchase history and clinical documentation before appointments.

Clear Service Pathways

Developed customized pathways tailored to patient goals, ensuring every patient had a clear “next step.”

Sales Training and Upsell Strategies

Conducted targeted training to improve the team’s ability to identify and close upsell opportunities using solution-based packages.

💎The Results💎

Record Revenue

Reached $121,000 in monthly revenue, a 34.5% increase from the $90,000 starting point.

Operational Efficiency

Reduced scheduling and communication errors, resulting in a significantly smoother patient experience.

Higher Conversions

Clear service pathways and effective upsell strategies significantly boosted treatment conversions and package sales.

Key Takeaways

Streamlining internal systems is essential for unlocking a practice’s growth potential.
Educating and preparing patients before their appointments enhances satisfaction and
trust.
Clear service pathways empower staff to confidently guide patients toward the best
treatment options, driving higher conversions.