Plastic Surgery & Medical Aesthetics Practice
Reports To: Practice Manager / Owner
Location: Prospect, KY
Compensation: $17-$21/hr (depending on experience)
Position Summary
The Front Desk Coordinator is the first point of contact for patients at_____. This role is responsible for creating an exceptional client experience, managing daily front desk operations, supporting providers, and ensuring smooth clinic flow. The ideal candidate is professional, detail-oriented, and passionate about aesthetics and patient care.
Key Responsibilities
- Greet all patients warmly, provide check-in/check-out support, and ensure a seamless guest experience.
- Manage phones, emails, and text inquiries with professionalism and timeliness.
- Schedule and confirm appointments using clinic software (e.g., Aesthetic Record, Boulevard, or comparable system).
- Collect payments, process memberships/packages, and reconcile daily sales.
- Maintain lobby cleanliness, presentation of retail products, and restock supplies as needed.
- Patient follow up and re-engagement
- Retail Sales of skin care
- Support providers by preparing treatment rooms and assisting with patient flow.
- Track KPIs such as rebooking, membership sign-ups, and retail sales.
- Follow HIPAA and clinic confidentiality standards at all times.
- Transferring paper charts into EMR
- Support laundry needs and kitchen tasks
- Light housekeeping around office (as needed and end of day)
- Assistance with preparation of surgical charts and documentation for upcoming surgical cases
- Assistance creating quotes for surgical procedures
- Discuss patient financing options
- Conduct follow-up outreach for consultations
Qualifications
- High school diploma or equivalent; college coursework preferred.
- Prior front desk, hospitality, or medical aesthetics experience strongly preferred.
- Strong communication skills and ability to provide exceptional customer service.
- Comfortable working with scheduling, POS, and EMR software.
- Ability to multitask in a fast-paced environment and maintain a professional demeanor.
- Proficiency with PatientNow is a plus
Schedule & Compensation
- Hourly rate: $17-$21/ hr
- Schedule: Full-time
