Location: Scottsdale, AZ / Haus of Confidence
Employment Type: Full-Time
Salary: $70,000 – $90,000/year + performance-based bonus
Experience Required: 2+ Years in Med Spa or Aesthetic Practice Management
Reports to: Director of Operations / CEO / Ownership
About Us
We are a highly reputable medical aesthetics practice known for excellence in patient care, cutting-edge treatments, and a commitment to delivering results-driven experiences. As we continue to expand, we are looking for a seasoned Practice Manager to lead day-to-day operations within our thriving location.
Position Overview
The Practice Manager will oversee daily business operations, team performance, and client satisfaction in our high-volume practice. The ideal candidate has a strong leadership presence, a deep understanding of the aesthetics industry, and a proven track record of growing and managing successful teams and practices. This role will also be responsible for supporting and conducting consultations.
Key Responsibilities
- Oversee and optimize daily operations within location
- Lead, train, and support front desk staff, providers, and support teams
- Ensure consistent, high-quality client experiences and satisfaction; ensure patient journey is positive and seamless
- Manage schedules, systems, inventory, and vendor relationships
- Conduct consultations as needed
- Meet and exceed all monthly service and retail goals; coach team to meet and exceed goals
- Must be able to multi-task with a smile
- Track individual and team sales performance and other KPIs
- Monitor and report KPIs and implement strategies to improve revenue, retention, and operational efficiency
- Ensure compliance with all state regulations and company protocols
- Support business development, marketing campaigns, and client outreach; build community partnerships
- Act as a liaison between ownership and staff
- Implement and improve systems, execute on ideas
- Conduct performance reviews
- Hire, onboard, and train staff; implement corrective actions or terminations as needed
- Drive sales across all categories (aesthetics, wellness, liposuction, memberships, retail, etc.)
Qualifications
- Minimum of 2 years of management experience in a medical spa or aesthetic practice
- Strong leadership and team-building skills
- Proficient with technology – computers, software, EMR systems, scheduling, and CRM tools
- Excellent communication, organizational, critical thinking, and problem-solving abilities
- Strong business and sales acumen
- Deep knowledge of aesthetic treatments and services
- Support of marketing efforts
- Professional, polished, and patient-focused demeanor
- Bi-lingual (English & Spanish) preferred
What We Offer
- Competitive salary: $70,000-$90,000/year + bonus opportunities
- Potential for advancement with a growing brand
- Opportunity to manage a high-volume, fast-pasted environment with professionalism and positivity
- Dynamic and collaborative team environment
- A forward-thinking, trendsetting practice that is open to great ideas to continuously improve on the strong foundation we’ve built
