MedSpa Patient Care Coordinator / Spa Administrator
Body Contouring Clinic – Neveskin & T-Shape
Bon Voyage Aesthetics | Largo, MD
💰 Salary: $60,000 – $73,000 per year (DOE)
🕒 Job Type: Full-Time
📍 Location: Largo, MD (Remote-friendly with occasional on-site coordination)
About the Position
Bon Voyage Aesthetics is seeking a MedSpa Patient Care Coordinator / Spa Administrator to support our growing body contouring clinic specializing in Neveskin and T-Shape treatments.
This role is ideal for someone who excels at patient communication, scheduling, and medspa operations. You will help ensure smooth day-to-day clinic operations while delivering an exceptional experience for every client.
If you enjoy working in aesthetics, wellness, or medical spa environments and thrive in a client-focused and organized role, we would love to meet you.
Key Responsibilities
Patient Scheduling & Front Desk
- Answer incoming calls and respond to client inquiries
- Schedule, confirm, and manage client appointments
- Maintain daily clinic scheduling and appointment flow
- Check clients in and out for treatments
- Maintain a welcoming, professional spa environment
Client Communication & Experience
- Educate clients about Neveskin and T-Shape body contouring treatments
- Provide information on pricing, packages, and promotions
- Follow up with clients after treatments when needed
- Address client concerns and ensure a high level of customer satisfaction
Client Records & Compliance
- Maintain accurate client records in CRM or booking systems
- Ensure intake forms, waivers, and consent forms are completed
- Assist clients with Good Faith Exam documentation when required
- Maintain strict confidentiality of client information
Technician & Treatment Coordination
- Coordinate technician schedules and treatment rooms
- Communicate client preferences and treatment details to staff
- Ensure treatment rooms and equipment are properly prepared
- Support efficient workflow between technicians and clients
Sales & Client Retention
- Educate clients about treatment packages and memberships
- Promote specials and seasonal offers
- Encourage follow-up appointments and treatment plans
- Track bookings, packages, and daily sales
Inventory & Operations
- Monitor spa inventory and order supplies as needed
- Track equipment usage for Neveskin and T-Shape devices
- Ensure sanitation and safety standards are maintained
Marketing Support
- Assist with social media promotions and campaigns
- Encourage satisfied clients to leave reviews
- Support marketing events and promotions for the clinic
Qualifications
- Experience as a MedSpa Receptionist, Patient Care Coordinator, Spa Administrator, or Medical Office Coordinator preferred
- Background in medspa, aesthetics, dermatology, plastic surgery, wellness, or spa environments
- Strong customer service and phone communication skills
- Experience with CRM or scheduling systems
- Ability to multitask and manage appointments efficiently
- Highly organized, dependable, and detail-oriented
- Bilingual English/Spanish is a strong plus
Why Join Bon Voyage Aesthetics
✨ Competitive salary up to $73K (DOE)
✨ Work in a growing medical aesthetics and body contouring clinic
✨ Opportunities for career growth as the business expands
✨ Collaborative and supportive leadership team
✨ Employee treatment discounts
📩 Apply today to join Bon Voyage Aesthetics and help create an exceptional medspa experience for our clients.
