Position Overview:
Slimbody Wellness is seeking a Spa Concierge / Front Office Associate to provide exceptional client service, support daily front desk operations, and contribute to a welcoming and luxurious environment. This part-time role offers flexible hours (Monday-Sunday, 9:00 AM – 6:00 PM) and opportunities for career advancement to Assistant Manager and Manager positions. Compensation includes performance-based bonuses along with employee perks on treatments and products.
Key Responsibilities:
• Warmly greet clients upon arrival, ensuring a welcoming and professional experience.
• Serve as the primary point of contact for phone, email, and in-person inquiries, providing accurate information about treatments, services, and promotions.
• Schedule, reschedule, and confirm client appointments using the scheduling system.
• Process payments, memberships, and gift card purchases through the POS system.
• Assist clients with check-in, consent forms, and check-out processes.
• Inform clients about seasonal promotions, new treatments, and membership programs.
• Provide basic product knowledge to clients and recommend complementary retail items.
• Maintain organization and cleanliness of the front desk and waiting area.
• Monitor inventory levels for retail products and supplies, notifying management as needed.
• Address client concerns with professionalism, escalating issues when necessary.
• Assist with light social media and marketing tasks, such as capturing content for promotional use (with client consent).
Ideal Candidate Traits & Qualifications:
• Experience – 1-2 years in a customer-facing role, preferably in a spa, wellness, or luxury hospitality setting.
• Personality & Soft Skills – Friendly, professional, organized, and proactive with strong communication and customer service skills.
• Sales & Upselling – Comfortable recommending treatments, memberships, and products in a consultative manner.
• Tech-Savvy – Able to learn scheduling and POS systems quickly.
• Team-Oriented – Works collaboratively with providers and staff to ensure smooth operations.
• Reliability & Attention to Detail – Ensures accuracy in scheduling, client records, and financial transactions.
• Growth Mindset – Interested in career advancement within the company.
Company Culture & Values:
Slimbody Wellness fosters a patient-centered, professional, and collaborative environment that values integrity, excellence, innovation, and personal growth. The team is committed to providing high-quality, results-driven treatments while maintaining a warm, inclusive, and wellness-oriented atmosphere for both clients and employees.
SlimBody Wellness is located at 21520 Yorba Linda Blvd Ste B, Yorba Linda, CA 92887. The position of Spa Concierge is part-time, with flexible hours between Monday and Sunday, 9:00 am to 6:00 pm.
$15 – $20 / hr
The client, SlimBody Wellness, is a brand-new med spa opening in April and is seeking a highly capable, tech-savvy, and customer-focused Spa Concierge / Front Office Associate to help establish their operations. They need someone who can manage front desk responsibilities, contact and follow up with leads, handle scheduling and payments, and ensure a seamless client experience. Since they are launching their business, they are looking for a proactive, organized, and adaptable team member who can assist in setting up processes, learning new systems, and supporting overall spa operations.
The ideal candidate will be:
• Tech-savvy – Comfortable using scheduling software, CRM tools, and POS systems.
• Proactive & Detail-Oriented – Can anticipate needs, problem-solve, and assist in streamlining front desk operations.
• Customer Service & Sales-Focused – Able to warmly greet clients, answer inquiries, and upsell memberships and treatments.
• Highly Reliable & Organized – Ensures smooth daily operations, maintains client records, and assists in setting up new processes.
• Team-Oriented & Adaptable – Works well with providers and management to establish a strong foundation for the spa’s success.
Since this role is crucial in building the spa’s reputation and client base, the client is looking for someone who thrives in a start-up environment, is self-motivated, and is eager to grow with the business. There is also potential for advancement into an Assistant Manager or Manager role as the spa expands
