Consulting Case Study

Feelgood Fascia: Increasing Revenue & Expanding the Team by 2 Members Through Operational Systems

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2 HIRES

Team Expansion
(Added 2 front desk staff)

REVENUE UP

Financial Growth
(Goals led to increased rev)

TIME BACK

Owner Freedom
(Reclaimed personal balance)

KPIs BUILT

Data Tracking
(Full performance tracking)

About the Client

Feelgood Fascia, owned by Tiffany W., is a unique med spa specializing in fascia release therapy and aesthetic services. Tiffany is passionate about providing exceptional client experiences, but she found herself trapped in the daily grind of operations, struggling to balance business profitability with her personal life.

The Challenge

The “Solo” Struggle: Tiffany faced a critical shortage of front desk staff, increasing her personal workload and affecting customer service quality.
Operational Chaos: Ineffective inventory processes led to product shortages that disrupted appointments, while inconsistent staff performance in sales and consultations hindered growth.
Financial Blind Spots: Lacking a structured system for tracking financial goals or KPIs, Tiffany struggled to make data-informed decisions to drive revenue.

💡Solutions Implemented by Diamond Accelerator💡

We executed an “Operational Stabilization” strategy:

Data-Driven Management

Implemented a comprehensive KPI tracker to monitor staff performance, revenue metrics, and inventory levels, giving Tiffany visibility into her business health.

Staffing & Recruitment

Provided HR documentation and recruitment assistance, enabling the practice to fill vacant positions and relieve the owner’s administrative burden.

Process Optimization

Established structured inventory management processes to ensure supplies never ran out and introduced daily “huddles” to streamline team communication.

Financial Structuring

Guided the owner through break-even analysis and financial goal setting to create a clear roadmap for profitability.

💎The Results💎

We achieved growth across every single revenue category:

Team Expansion

With increased efficiency, the practice successfully hired two new front desk members, significantly enhancing customer service and operational flow.

Reclaimed Time

By implementing daily huddles and streamlining operations, Tiffany successfully reclaimed her personal time, moving from “survival mode” to strategic ownership.

Revenue Growth

The combination of clear financial goals, consistent staff training, and improved performance reviews directly led to increased revenue and financial stability.

Inventory Mastery

The new structured processes minimized product shortages, ensuring a seamless experience for every client.

Key Takeaways

Improved Staff Performance: Consistent training and performance reviews led to enhanced staff performance and better client experiences.
Streamlined Inventory Management: Structured processes minimized product shortages and improved client satisfaction.
Financial Stability: Clear financial goals and analyses enabled informed decision-making, leading to increased revenue.
Effective Time Management: Implementation of daily huddles and operational streamlining allowed Tiffany to reclaim personal time.
Expansion of Front Desk Team: With increased revenue and efficiency, Feelgood Fascia expanded its front desk team by hiring two new members, further enhancing customer service and operational efficiency.

Ready to Expand Your Team & Revenue?

Feelgood Fascia built the systems to hire two new staff members and increase profitability. Let’s create the operational foundation that fuels your next phase of growth.